13th October,

Messrs. Jemco Sons, 
Utensil Manufacturers, 
Bombay.

Dear Sirs,

We thank you for the consignment of Glasses received against our Order No. 114 dated 4th Oct. We are much obliged for the prompt supply of goods.
However, on opening the parcels, we find that as many as
13 glasses are in damaged condition and hence they are not saleable here. While we shall be returning these glasses in due course, we request you to please credit the amount of 13 glasses to our account.

Yours faithfully, 
for Do Bhai


Reply to Above

Jemco Sons,
Moradabad. 

16th October,

Messrs. Do Bhai, 
Bombay. 
Dear Sirs,
We thank you for your letter dated the 13th October.

The consignment of glasses was sent as per instructions contained in your order No. 144-'Ordinary Packing'. As intimated earlier, goods wider ordinary packing are some¬ times liable to be damaged owing to mishandling by Railway people and as such we have always suggested our customers to have goods in special packing of wooden cases. It costs a little more than ordinary packing but the chances of damaging goods are minimized.

Although we are not liable to pay any such damages to you, we would, however, suggest you that you may please send us those thirteen glasses and we shall get the same repaired at our cost this time. We may add here that we shall not entertain any such claim in future unless the goods are incurred under special packing of wooden cases.

Thanking you and assuring you of our best coperation always,

Yours faithfully, 
for Jemco Sons

Reply to Above-Another Form of Letter 

JEMCO SONS
Moradabad. 

16th October,


Messrs. Do Bhai,
Kalbadevi, 
Bombay.

Dear Sirs,

We thank you for your letter dated the 13th October. The consignment of glasses was sent as per instructions Contained in your order No. 114-'Ordinary packing'. As intimated earlier, goods under ordinary' packing are sometimes liable to be damaged owing to mishandling by Railway people and for this Purpose We always Suggest our Customers to procure goods under packing of wooden cases. No doubt, the wooden packing is slightly costlier but then it saves many complications.
As a special case we are issuing you a credit note for the damaged goods, but regret our inability to entertain any such claim in future.
We hope you will appreciate our point of view and shall advise us to send the goods under wooden packing as and when you order them again.
Thanking you,

Yours faithfully,
for Jemco Sons

Credit Note for the Above Letter

Jemco Sons
CREDIT MEMO 
Moradabad

Date _____

Messrs. Do Bhai,
Bombay.

Cost of 13 Glasses @ Rs. 101- per Glass                                                 130.00
Less Discount 20%                                                                                     26.00
                                                                                                            __________
                                                                                                                 104.00 
                                                                                                            __________
Net amount credited: Rupees one hundred and four only.
for Jemco Sons

 

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